Privacy Notice

About This Notice

Siena Restaurant (“Siena,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Notice explains how Siena Restaurant collects, uses, stores, and shares information when you visit our website, make or modify a reservation, join a waitlist, submit an event or private dining inquiry, contact us, opt in to receive text messages or marketing communications, or otherwise interact with Siena Restaurant.

1. Information We Collect

Depending on how you interact with Siena Restaurant, we may collect information you voluntarily provide, including your name, email address, mobile or telephone number, reservation information, reservation date and time, party size, special requests, birthday or special occasion information you choose to provide, event or private dining inquiry information, communication preferences, SMS/text messaging consent preferences, marketing communication preferences, customer service communications, feedback, and other information you voluntarily provide.

When you use our website, certain technical information may also be collected automatically, including IP address, browser type, device type, operating system, pages visited, referring website, date and time of access, general location derived from IP address, cookies, and website interaction or analytics data.

2. How We Use Your Information

We may use your information to create, confirm, manage, modify, or cancel reservations; send reservation confirmations and reminders; provide waitlist and table-ready notifications; respond to inquiries; provide customer service; process event and private dining inquiries; communicate regarding restaurant services; send transactional SMS messages when you have consented; send promotional SMS messages when you have separately consented; maintain records of communication and consent; improve our website and guest experience; prevent fraud and security incidents; and comply with applicable legal requirements.

3. SMS/Text Messaging Program

Siena Restaurant may offer text messaging programs for reservation-related, service-related, and, where separately authorized, promotional communications. Providing a mobile telephone number alone does not automatically enroll you in promotional SMS marketing.

Reservation and Service SMS. Customers who expressly opt in may receive reservation confirmations, reminders, modifications, cancellation confirmations, waitlist notifications, table-ready notifications, responses to reservation inquiries, event or private dining inquiry follow-ups, customer service messages, and other communications directly related to a requested service.

Promotional SMS. Customers who separately and expressly opt in to promotional SMS communications may receive recurring marketing messages regarding restaurant events, dining specials, special offers, promotions, happy hour, live entertainment, special menus, restaurant news, and other Siena Restaurant updates.

4. How SMS Consent Is Obtained

Siena Restaurant obtains SMS consent through affirmative opt-in methods. Customers may be presented with SMS consent options on reservation forms, contact forms, event or group dining forms, or other website forms offering text messaging.

• SMS consent checkboxes are optional.
• The customer must affirmatively select the applicable checkbox.
• Consent checkboxes are not pre-selected.
• SMS consent is separate from general acceptance of this Privacy Notice or our Terms & Conditions.
• Customers are not required to consent to promotional text messages to purchase goods or services.

Siena Restaurant may maintain records of SMS consent and opt-out requests as reasonably necessary to administer its messaging programs and demonstrate compliance.

5. Message Frequency and Charges

Message frequency varies depending on your interactions with Siena Restaurant and the messaging programs to which you subscribe. Message and data rates may apply. Your wireless carrier's standard messaging and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

6. SMS Opt-Out and Help

You may withdraw consent to receive SMS messages at any time by replying STOP to a Siena Restaurant text message. You may receive a one-time confirmation acknowledging your opt-out request. For assistance, reply HELP or contact Siena Restaurant through our website.

7. Consent Is Not a Condition of Purchase

Your consent to receive SMS or marketing messages is voluntary. Consent to receive SMS messages is not a condition of purchasing any goods or services from Siena Restaurant.

8. Mobile Information and SMS Consent — No Marketing Sharing

Siena Restaurant does not sell, rent, share, or otherwise provide your mobile telephone number, SMS opt-in information, or SMS consent information to third parties or affiliates for their marketing or promotional purposes.

We may disclose information to service providers that perform services on our behalf and require access solely to provide those services, such as communications technology, reservation management, website hosting, customer support, and SMS delivery services. Such providers may use the information only as necessary to perform services for Siena Restaurant and not for their own independent marketing purposes.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

9. How We Share Other Personal Information

We do not sell personal information in the ordinary course of our business. We may share non-SMS-related personal information with service providers that assist with reservation management, website hosting, email services, payments, analytics, customer relationship management, communications, IT, security, and professional services, only as reasonably necessary to perform services on our behalf.

10. Legal and Safety Disclosures

We may disclose information when reasonably necessary to comply with law, legal process, court orders, or governmental requests; protect Siena Restaurant's rights or property; protect guests, employees, customers, or others; investigate fraud or suspected illegal activity; prevent misuse of our services; or enforce our terms and policies.

11. Business Transfers

If Siena Restaurant is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as permitted by applicable law. SMS opt-in and consent information remains subject to the restrictions described in this Privacy Notice and will not be transferred for unrelated third-party marketing or promotional use.

12. Cookies and Analytics

Our website may use cookies, pixels, local storage, analytics technologies, and similar tools to operate the website, remember preferences, analyze traffic and usage, improve performance, and support security. Your browser may allow you to block or delete cookies, although doing so may affect website functionality.

13. Third-Party Services and Links

Siena Restaurant may use third-party platforms for reservations, payments, communications, events, analytics, or other services. Information submitted directly to a third-party provider may also be governed by that provider's privacy policy and terms. Siena Restaurant is not responsible for the privacy practices or content of third-party websites.

14. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain reservations and customer records, document communication preferences and consent, resolve disputes, maintain security, meet legitimate business needs, and comply with legal obligations. SMS consent and opt-out records may be retained as necessary to document compliance.

15. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. No website, network, electronic communication, or storage system can be guaranteed to be completely secure.

16. Communication Preferences

You may change your communication preferences at any time. For SMS messages, reply STOP to opt out or HELP for assistance. For promotional emails, use the unsubscribe option provided in the applicable email when available.

17. Children's Privacy

Our website and messaging programs are intended for a general audience and are not directed toward children under 13. We do not knowingly collect personal information online from children under 13 without appropriate authorization.

18. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, withdraw certain forms of consent, or opt out of certain marketing communications. These rights may be subject to legal exceptions. We may need to verify your identity before completing certain requests.

19. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our business, website, communications practices, technology, or legal requirements. When changes are made, we will update the “Last Updated” date on this page. We encourage you to review this policy periodically.

20. Contact Siena Restaurant

If you have questions about this Privacy Notice, our privacy practices, or Siena Restaurant's SMS messaging program, please contact us:

For SMS assistance, reply HELP. To discontinue SMS communications, reply STOP.